This Client wanted to identify top customer service talent who would meet their goals for excellence in the areas of performance, compliance and schedule adherence.
They wanted to introduce a top of funnel screening tool that would reduce their time to hire without compromising quality or applicant experience. Efficiency gains and user satisfaction were supported by a seamless integration with Workday.
Results (Amongst py-recommended hires)
more schedule adherence
twice as likely to meet compliance standards
reduction in time to hire