Pain Points
This Client wanted to identify top customer service talent who would meet their goals for excellence in the areas of performance, compliance and schedule adherence.
Solution
They wanted to introduce a top of funnel screening tool that would reduce their time to hire without compromising quality or applicant experience. Efficiency gains and user satisfaction were supported by a seamless integration with Workday.
Results (Amongst py-recommended hires)
15%
more schedule adherence
2X
twice as likely to meet compliance standards
14 days
reduction in time to hire